Privacy policy

We’re happy that you’re visiting our online shop CBDShop24. Protecting your personal data is really important to us. Below, we’ll let you know which data we collect, how we use it, and what rights you have.

1. Data controller

The party responsible for data processing on this website is:



Email: support@cbdshop24.de
Tel.: +49 (0)89 125 038 036

2. Collection and storage of personal data

When you visit our website, information is automatically sent to our server by the browser you’re using. This includes, among other things:

  • IP address (anonymized where possible)

  • Date and time of access

  • Browser type and version

  • Operating system

  • Referrer URL (the page you visited before)

This data is technically necessary so the website can be displayed correctly and to ensure stable operation. This data is not combined with other data sources.

3. Getting in touch

If you contact us by email, contact form, or phone, we store the details you provide (e.g. name, email address, phone number, content of your request) so we can process your enquiry. We don’t pass on this data without your consent.

4. Order processing

If you place an order, we process your personal data (e.g. name, delivery address, billing address, email address, payment information) to handle your order.

We only pass this data on to the following recipients, and only as far as necessary to fulfill the contract:

  • Shipping providers (e.g. DHL, to deliver your order)

  • Payment service providers (e.g. credit card gateways for processing payments)

There is no further transfer of data beyond this.

5. Cookies & tracking

We use Cookies on our website to make it easier for you to use and to enable certain functions.

  • Necessary Cookies make sure the shop works smoothly (e.g. shopping cart, login).

  • Analytics Cookies can be used to anonymously analyze user behavior and improve what we offer.

You can deactivate or delete Cookies in your browser at any time. You can still use our website afterwards, possibly with some limitations.

6. Payment processing

When you place an order in our shop, you can use different payment methods. Depending on the method, your payment data is transmitted to the relevant credit card provider via the respective payment gateway. The transmission takes place solely to process your payment.

7. Newsletter

If you sign up for our newsletter, we use your email address only to send you information about our products and offers.

You can unsubscribe from the newsletter at any time via the unsubscribe link in every email or by sending us a message.

8. Storage period and deletion

We store your personal data only for as long as necessary for the purposes mentioned above or as long as we are legally required to. After the statutory retention periods expire, the data will be deleted.

9. Your rights under the GDPR

You have the following rights at any time:

  • Access to the data we store about you (Art. 15 GDPR)

  • Correction of incorrect or incomplete data (Art. 16 GDPR)

  • Deletion (“right to be forgotten”, Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Objection to processing (Art. 21 GDPR)

If you want to exercise any of these rights, just send us an email at support@cbdshop24.de.

You also have the right to lodge a complaint with a data protection supervisory authority.

10. SSL and TLS encryption

For security reasons, our website uses SSL or TLS encryption to protect the transfer of confidential content such as orders or contact requests. You can recognize an encrypted connection by “https://” in the browser address bar.

11. Changes to this privacy policy

We reserve the right to update this privacy policy if our website or legal requirements change. You can always find the latest version here on our website.